Privacy Policy
Last updated: May 2026
1. Who we are
Connect Bute is a community wellbeing and recovery space based in Rothesay, Isle of Bute. We are the data controller for any personal data collected through this website.
Organisation: Connect Bute
Address: Garden Entrance, 35 Union Street, Rothesay, Isle of Bute, PA20 0HD
Email: info@connectbute.org
ICO Registration Number: 00014212075
2. What personal data we collect
We collect the following types of personal data through this website:
Contact form
• First name
• Email address
• Message content
Membership and booking enquiry forms (Google Forms)
• Name
• Organisation name
• Email address
• Any information you choose to include in your enquiry
Website usage data
• IP address
• Browser type and version
• Pages visited and time spent on the site
• Referring website
This usage data is collected automatically by our website platform (Wix) for the purpose of operating and improving the site.
3. How we collect your data
We collect personal data when you:
• Submit an enquiry via the contact form on our website
• Complete a membership or room booking enquiry form via Google Forms
• Visit our website (usage data collected automatically by Wix)
4. Why we use your data and our lawful basis
We use your personal data only for the purposes described below. Under UK GDPR, we must have a lawful basis for processing your data. Our lawful basis for each purpose is set out below.
Responding to contact form enquiries
Purpose: To respond to your message and assist with your query.
Lawful basis: Legitimate interests (Article 6(1)(f) UK GDPR). It is in the legitimate interests of Connect Bute and the person submitting the enquiry to respond to messages sent to us.
Processing membership and room booking enquiries
Purpose: To process your membership application or room booking request and communicate with you about it.
Lawful basis: Pre-contractual and contractual necessity (Article 6(1)(b) UK GDPR). Processing is necessary to take steps prior to entering into, or to perform, an agreement with your organisation.
Website analytics and operation
Purpose: To ensure the website functions correctly and to understand how it is being used so we can improve it.
Lawful basis: Legitimate interests (Article 6(1)(f) UK GDPR). It is in the legitimate interests of Connect Bute to maintain and improve our website.
5. How long we keep your data
We do not keep your personal data for longer than necessary. Our retention periods are as follows:
• Contact form enquiries: 12 months from the date of your enquiry, or until the matter is resolved, whichever is sooner.
• Membership and booking records: for the duration of your membership or booking arrangement, plus three years thereafter for administrative purposes.
• Website usage data: retained in accordance with Wix’s own data retention policies (see their privacy policy at wix.com/about/privacy).
6. Who we share your data with
We do not sell, rent or trade your personal data. We may share your data with the following third-party service providers who help us operate our website and services:
Wix.com Ltd
Our website is built and hosted on the Wix platform. Wix processes data on our behalf as a data processor. Wix is headquartered in Israel, which has been granted adequacy status for data transfers from the UK. For more information, see wix.com/about/privacy.
Google LLC
We use Google Forms for membership and booking enquiry forms. Google processes form submission data on our behalf. Google operates under standard contractual clauses for international data transfers. For more information, see policies.google.com/privacy.
Zoho Corporation
We use Zoho Mail for our email communications. Zoho processes email data on our behalf. For more information, see zoho.com/privacy.html.
All third-party processors are required to process your data only on our instructions and in accordance with applicable data protection law.
7. Your rights
Under UK GDPR, you have the following rights in relation to your personal data:
• Right of access — you have the right to request a copy of the personal data we hold about you.
• Right to rectification — you have the right to ask us to correct any personal data we hold about you that is inaccurate or incomplete.
• Right to erasure — in certain circumstances, you have the right to ask us to delete your personal data.
• Right to restrict processing — in certain circumstances, you have the right to ask us to restrict how we use your personal data.
• Right to data portability — in certain circumstances, you have the right to receive your personal data in a commonly used, machine-readable format.
• Right to object — you have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis.
To exercise any of these rights, please contact us at info@connectbute.org. We will respond within one month of receiving your request.
You will not be charged a fee for exercising your rights unless your request is clearly unfounded or excessive.
8. How to make a complaint
If you are unhappy with how we have handled your personal data, you have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection matters.
ICO website: ico.org.uk
ICO helpline: 0303 123 1113
We would appreciate the opportunity to address your concerns before you approach the ICO, so please do contact us in the first instance at info@connectbute.org.
9. Cookies
Our website uses cookies. Cookies are small text files stored on your device when you visit a website. They help the website function correctly and allow us to understand how the site is being used.
This website is built on the Wix platform, which sets certain cookies automatically for operational and analytical purposes. These may include:
• Essential cookies: required for the website to function. These cannot be switched off.
• Analytics cookies: used to understand how visitors use the site. These may include Wix’s own analytics tools.
For full details of the cookies set by Wix, please refer to Wix’s cookie policy at support.wix.com/en/article/cookies-and-your-wix-site.
10. Changes to this privacy policy
We may update this privacy policy from time to time. Any changes will be published on this page with an updated date. We encourage you to review this policy periodically.
11. Contact us
If you have any questions about this privacy policy or how we handle your personal data, please contact us:
Email: info@connectbute.org
Post: Connect Bute, Garden Entrance, 35 Union Street, Rothesay, Isle of Bute, PA20 0HD